Terms and Conditions

We have an SSL secure payment site, (the 'padlock' next to the address bar on your browser confirms the transaction is being made over a secure network) using industry leading security and fraud prevention systems to protect your payments.

Methods of Payment

• Credit Cards - we can accept payments from all major credit and debit cards. You may also use Google checkout or Paypal.
• Telephone Payment – Our operators will be pleased to process your credit card payment over the   telephone. Please telephone 01903 724957 or email us at info@partythings2go.co.uk and we will call you back. Our office hours are Mon to Fri 9 am to 5 pm. Out of hours please leave a message and we will call you back.
•  Cheque Payment - you can also pay by cheque, please allow 5 days for your cheque to clear once it has been received by us
• Despatch Confirmation - once the transaction has been completed you will be sent a confirmation email.

Delivery and Collection

• We deliver to all areas of UK, Europe and the rest of the world –please see full delivery details.
• Standard delivery for mainland UK is within 5 working days but we make every effort to despatch your order within 1 to 2 working days of receipt. UK islands and the Scottish highlands  may take longer
• We will advise you by either e-mail or by SMS (text) once your order has been despatched.
• Delivery will be made by Royal Mail, but may also be delivered by a courier service. Please note couriers generally require a signature, from you or a neighbour or written signed authorisation of where to leave the parcel. Couriers generally will leave a calling card if unable to deliver. If this is the case, please call and make arrangements for delivery. Generally, if delivery is attempted on two occasions without success, the parcel will be taken back to the depot and there may be a further charge.
• You may collect your order from our offices at Littlehampton, please phone 01903 724957 or 01903 724951 to arrange collection.

Goods not received.

• If you have not received your parcel within 5 working days from notification of despatch, please contact us.
• Please note that Royal Mail does not consider a parcel missing until a period of at least two weeks has elapsed. Once confirmation has been received from Royal Mail that the order is considered missing, we will process your refund.
• During disruption to the postal services such as a postal strike, orders will be despatched via courier where the courier delivery charge has been paid for. If the goods are not required for some time and standard free delivery over £50 orders UK has been selected, the goods will be despatched at the most appropriate time.
• Party Things 2 Go cannot be held responsible for unforeseen delays or disruptions to delivery due to general weather conditions or localised disruption problems which may affect delivery.

Cancellation of order.

• If you wish to cancel your order placed online or over the telephone, please contact our sales team on 01903 724957 or 07828 883415, or by email to us at info@partythings2go.co.uk advising your intention to cancel the order.
• We will action your request immediately and refund your payment, however it may not always be possible to stop an order as we may have already processed and despatched. If your order has already been despatched we will email you a returns form which must be completed and enclosed when you return your goods.  Refund of payment will be made on receipt of the returned goods.
• Please note that your right to return goods does not apply to certain products. Please see details in our Returns Policy.

Returns Policy

• If you are not entirely happy with your purchase, unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), with all labels and tags still attached within 7 days of the cancellation of the order.
• Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected the following items may not be returned:

i.    Items which have been made specifically to your requirement i.e. personalised stationery.

ii.   CD’s or DVD’s may only be returned if they have not been unsealed.

•  Refunds will be made against the original form of tender.

Toy and Balloon safety

• All our toys comply with the European toy safety regulations and carry a CE mark where appropriate.
• Please be aware that some toys are unsuitable for under 3's. Please read carefully the instructions on products where appropriate.
• Adults should inflate balloons and need to supervise children under 8 with their use
• If Helium Gas is used to inflate balloons, then this should only be done by an adult after reference to the instructions.

Chocolates and Sweets

• Please be aware that chocolate and sweet products may contain traces of nuts
• The purchaser is responsible to ensure that sweets and chocolates are suitable for the recipients to consume.

Privacy policy/data protection

All confidential data is transmitted over a secure encrypted server (a SSL - Secure Server Certificate). Look for the padlock sign on the check out page. The data we collect from you when you place an order is for the purposes of enabling us to process and deliver your order and we guarantee that we will not pass your details on to any other company other than to effect the delivery of your purchase. It will be used to;

• Process your order and communicate with you about the products you have ordered from us.
• Your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc.
• Process payments and prevent fraudulent transactions via third party payment processor
• Update our records and maintain your account with us.
• Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted via email or text message for such purposes.

Contact Address.

Party Things 2 Go, Unit 1A Martello Enterprise Centre, Courtwick Lane, Littlehampton, BN17 7PA.