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we have an SSL secure payment site, (the 'padlock' next to the address bar on your browser confirms the transaction is being made over a secure network) using industry leading security and fraud prevention systems to protect your payments. We can accept payments from all major credit and debit cards. You may also use Google checkout or your Paypal account. If you do not have a paypal account, you can register and then continue with your transaction. We can process your payment over the phone if you'd prefer. Please telephone 01903 724951 or email us at tanya@partythings2go.co.uk and we will call you back. You can also pay by cheque but please remember to leave enough time for your cheque to arrive with us and to clear.
delivery and collection of your order
standard delivery is within 5 working days but we make every efforto to despatch orders within 2 working days of receipt. we will advise you by e-mail or SMS (text) if you'd prefer on the day of despatch. orders despatched to most other areas on mainland U.K. (with the exception of Scottish highlands which may take longer)
we use Royal Mail for most of our deliveries and also use FED Ex Couriers and also a Sussex based courier service - Fastway Couriers. Please note couriers generally require a signature, from you or a neighbour or written signed authorisation of where to leave the parcel. Couriers generally will leave a calling card if unable to deliver. If this is the case, please call and make arrangements for delivery. Generally, if delivery is attempted on two occasions without success, the parcel will be taken back to the depot and there may be a further charge.
you may collect free from our base in Littlehampton. please phone 01903 724951 or 07828 883415
goods not received
please note that Royal Mail does not consider a parcel missing until a period of at least two weeks has elapsed. if you have not received your parcel within 5 working days, please re-order and we will refund your order as soon as we have confirmation from Royal Mail that the parcel is considered missing. we obtain proof of purchase for most of our despatched goods. Durin the postal strike, orders will be despatched via courier where the courier delivery charge has been paid for. If the goods are not required for some time and standard free delivery over £30 orders UK has been selected, the goods will be despatched at the most appropriate time.
returns
if you're not entirely happy with any of your purchases from us (or any of the goods are damaged or faulty), please contact us and we will refund you in full when we receive the goods back. please advise us of faulty or damaged goods within 7 days. we will pay the postage costs for faulty or damaged goods.
toy and balloon safety
our toys comply with the European toy safety regulations and carry a CE mark where appropriate. please be aware that some toys are unsuitable for under 3's. adults should inflate balloons and need to supervise children under 8 with their use. Children under the age of 8 years should be supervised with balloon use.
chocolates and sweets
please be aware that chocolate and sweet products may contain traces of nuts
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